The Retailers' Retailer Awards 2021 took place on 11th March.


Best Concept
Amid the challenges posed by the coronavirus, this award recognised a sector leading concept that combined an excellent consumer proposition with dynamic execution across different locations.

Best Company
After an incredibly challenging year, this category was awarded to an outstanding multiple-site company which combines a brilliant offer and execution.

Best Venue
This award went to a single venue which has an outstanding design, offer, service and compelling and consistent customer appeal.

Emerging Concept
After a year where emerging concepts were understandably rare, this award celebrated a fledgling multi-site format the senior industry believes looks set to deliver sustainable success, or has diversified to create new and sustainable revenue streams.

The Best Use of Technology
This award went to an operator which has led the way with innovative technology, to enhance its business and boost engagement with consumers.

Deal of the year
This category recognised the best deal to have taken place over the last 12 months, delivering an opportunity for the new ownership to grow and lead the business into a bright future.

Investor of the year
At this unpredictable time, this award was for an individual or company that has successfully invested in the eating and drinking-out market over the last 12 months, whether through an acquisition or acquisitions, or in the continued development of its portfolio.

The Evolution Award
The award this year went to the business which, in the minds of industry, has best evolved to tackle the extreme operating challenges caused by the Coronavirus

Lifetime achievement award
This award recognised the achievements and impacts an individual has had on the sector over the last twenty years.

The Hero Award – NEW FOR 2021
This award went to an outstanding individual in a multi-site senior management team (eg HR, FD, operations/site manager) who met every challenge to navigate the business through Coronavirus.

The Best Individual Retailers’ Retailer of the Year
This award was chosen by the Retailers Academy, made up of senior UK operators and MCA’s subscriber base, to be the outstanding leader during a uniquely difficult year.